Terms of Service

The rules and terms for using Frontivo AI

1. Introduction

Welcome to Frontivo AI. By accessing or using our AI-powered receptionist service, you agree to be bound by these Terms of Service.

Frontivo AI provides an intelligent phone answering service that captures leads, books appointments, and integrates with your business systems. If you do not agree to these terms, please do not use our service.

2. Services Provided

Frontivo AI offers the following services:

  • AI-powered receptionist that answers incoming phone calls
  • Lead capture and qualification
  • Appointment booking and scheduling
  • CRM integration (GoHighLevel and similar platforms)
  • Call transcription and analytics

Service features may be updated, modified, or discontinued at our discretion.

3. User Responsibilities

As a user of Frontivo AI, you agree to:

  • Provide accurate and complete business information
  • Use the service in compliance with all applicable laws and regulations
  • Comply with local call recording and consent laws in your jurisdiction
  • Not use the service for illegal, fraudulent, or harmful purposes
  • Maintain the security of your account credentials

You are solely responsible for how you use Frontivo AI and any consequences that result from your use.

4. Call Recording & AI Processing

Important: Calls handled by Frontivo AI may be recorded and processed using artificial intelligence technology.

  • You are responsible for ensuring compliance with all call recording laws in your jurisdiction
  • You must obtain proper consent from callers where required by law
  • Frontivo AI is not liable for your failure to comply with recording consent requirements
  • Call data is processed to improve service quality and train AI models

By using this service, you acknowledge that you understand your legal obligations regarding call recording and consent.

5. Payments & Billing

Frontivo AI operates on a subscription-based billing model:

  • Billing Cycle: Monthly subscriptions are billed in advance
  • Payment Processing: All payments are processed securely via Stripe
  • Automatic Renewal: Your subscription automatically renews unless canceled
  • Failed Payments: Service may be suspended if payment fails
  • Price Changes: We reserve the right to modify pricing with 30 days notice

You authorize Frontivo AI to charge your payment method for all fees incurred.

6. Cancellation & Refund Policy

Cancellation: You may cancel your subscription at any time from your account dashboard.

  • Cancellations take effect at the end of the current billing period
  • You will retain access to the service until the end of your paid period
  • No partial refunds are provided for unused time within a billing cycle

Refund Policy: All sales are final. Once a billing cycle begins, no refunds will be issued except as required by law or at our sole discretion.

7. Service Availability

While we strive for maximum uptime, Frontivo AI does not guarantee uninterrupted service:

  • Service may be temporarily unavailable due to maintenance, updates, or technical issues
  • We do not guarantee 100% uptime or availability
  • Features may be modified, updated, or discontinued without prior notice
  • Third-party integrations may be affected by external service disruptions

8. Limitation of Liability

IMPORTANT: Frontivo AI is provided "as is" without warranties of any kind.

  • No Liability for Business Losses: We are not responsible for lost revenue, missed calls, or business opportunities
  • No Guarantee of Accuracy: AI responses may contain errors or inaccuracies
  • Maximum Liability: Our total liability is limited to the amount you paid in the last 12 months
  • Indirect Damages: We are not liable for indirect, incidental, or consequential damages

You use Frontivo AI at your own risk and are responsible for implementing backup systems for critical business functions.

9. Data & Privacy

Your use of Frontivo AI is also governed by our Privacy Policy. We collect and process data as described in that policy.

  • Call recordings and transcripts are stored securely
  • Data may be used to improve AI performance and service quality
  • We implement industry-standard security measures
  • You retain ownership of your business data

For complete details, please review our Privacy Policy.

10. Account Termination

Frontivo AI reserves the right to suspend or terminate your account:

  • For violation of these Terms of Service
  • For fraudulent or illegal activity
  • For non-payment of fees
  • For abusive or harmful use of the service
  • At our discretion with or without cause

Upon termination, your access to the service will be immediately revoked.

11. Changes to Terms

Frontivo AI may update these Terms of Service at any time. Changes will be effective immediately upon posting.

Your continued use of the service after changes constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.

12. Governing Law

These Terms of Service are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Any disputes arising from these terms or your use of Frontivo AI shall be resolved in the courts of Wyoming.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: info@frontivoai.com
Address: 2232 Dell Range Blvd, Suite 303, Cheyenne, WY 82009, USA