Privacy Policy

Last updated: April 26, 2026

At Frontivo AI, we are committed to protecting your privacy and handling your data with transparency and care. This policy explains what information we collect, how we use it, and your rights.

What We Collect and Why

We collect information to provide and improve our AI receptionist service:

  • Personal information: Name, email address, phone number
  • Business information: Company name, industry, business details
  • Call data: Call recordings, transcripts, and metadata
  • Payment information: Processed securely via Stripe (we do not store card details)
  • Technical data: IP address, browser type, device information, usage analytics

How We Use Your Information

Your information is used to deliver our core services:

  • AI call handling: Answer calls, respond to inquiries, and provide information
  • Lead capture & booking: Collect leads, schedule appointments, and manage bookings
  • CRM integration: Sync data with GoHighLevel and other integrated platforms
  • Service improvement: Analyze usage patterns to enhance AI performance and features
  • Customer support: Respond to inquiries and resolve technical issues

Call Recording & AI Processing

⚠️ Important: Frontivo AI records and processes phone calls to provide our service.

  • Calls may be recorded for quality assurance and AI training purposes
  • AI processes conversations in real-time to understand and respond to callers
  • Call recordings and transcripts are stored securely and used only for service delivery
  • You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction

By using Frontivo AI, you confirm that you have obtained necessary consent from callers where required by law.

Third-Party Services

We work with trusted third-party providers to deliver our service:

  • Stripe: Payment processing (PCI-compliant)
  • GoHighLevel: CRM integration and lead management
  • Telephony providers: Call routing and infrastructure
  • Cloud hosting: Secure data storage and processing

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies & Tracking

We use cookies and similar technologies to improve your experience:

  • Essential cookies: Required for login and core functionality
  • Analytics cookies: Help us understand how you use our service
  • Performance tracking: Monitor service reliability and speed

You can control cookies through your browser settings, but disabling them may affect functionality.

Data Sharing

We do not sell your personal data.

Your information is shared only with:

  • Trusted service providers who help us operate our platform
  • Your integrated CRM or business tools (as configured by you)
  • Legal authorities when required by law or to protect our rights

Data Security

We take data security seriously and implement industry-standard protections:

  • Encryption: Data is encrypted in transit and at rest
  • Secure infrastructure: Hosted on trusted, compliant cloud platforms
  • Access controls: Strict internal policies limit data access
  • Regular audits: Ongoing security reviews and updates

Data Retention

We retain your data only as long as necessary:

  • Active account data is retained while your subscription is active
  • Call recordings and transcripts are stored according to your plan settings
  • After account cancellation, data is retained for a limited period for legal and operational purposes
  • You may request deletion of your data at any time (subject to legal obligations)

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain types of data processing